Scale MediationHelp
Mediator portal Case manager panel

Tracking what's been invoiced


Walkthrough video — coming soon

Billing is every invoice on every case across the panel, one row per party. It's where you find out who hasn't paid, and where you record a payment that arrived outside Stripe.

The three tiles

Mediator Revenue is what the mediators have been invoiced for in total. Mediator Outstanding Revenue is the part of that still unpaid. Case Manager Fee is your own earnings over the same set of rows.

All three follow the filters — date range, Status and Mediator — so you can answer "what is Daniel Okonkwo owed on cases mediating this quarter" without exporting anything.

Why there are two rows per case

Each side of a case is invoiced separately, so a two-party case produces two rows. Berkovic v. Ironside Manufacturing appears twice at $8,000 — that's $8,000 to each side, not $8,000 billed twice.

Statuses

  • Pending — invoiced, not paid
  • Paid — paid through Stripe
  • Paid Manually — you recorded the payment yourself

Recording a payment that didn't come through Stripe

The menu at the end of each row is deliberately narrow. What it offers depends on where the row already is:

  • On a Pending row: Paid Manually. It's greyed out until an invoice

actually exists for that party — there's nothing to mark paid before then.

  • On a Paid or Paid Manually row: Pending, which puts it back.
  • Upload Check on any row that isn't already paid through Stripe. Uploading

the image flips the row to Paid Manually in the same step. JPEG or PNG, up to 5 MB.

  • View Check once an image is on file.

Getting the invoice out

The download icon in each row pulls the invoice PDF. Invoice # and Invoice To fill in once the invoice has been raised — a dash in both columns, as on every row above, means onboarding hasn't produced an invoice for that party yet.

What's next

Last checked 19 September 2026 Something wrong on this page?
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