Terms — Scale Mediation Help

Words that mean something specific on Scale and are worth pinning down before reading the rest.

Term	What it means here
Panel	A group of mediators administered by one case manager. Booking, billing, the booking link and the email templates are managed across all of them from one place.
Case manager	The person running the panel. They work in `casemanager.scalemediation.com` and can act on behalf of any mediator on their roster.
Mediator portal	`app.scalemediation.com`. A mediator's own view of their cases, calendar, invoices and CRM. A mediator on a panel still has one.
Party	One side's counsel on a case, identified by email. The person who receives the emails. A side may have several.
Additional party	Counsel added to a side beyond the first. They are invoiced their own share and re-divide everyone else's.
Onboarding form	The form each party fills in after booking — billing address, contact details, participants. Invoices are raised when it's completed.
Brief	The mediation brief or statement a party files before the session. Some mediators call it a mediation statement; the reminders are the same mechanism either way.
Slot type	The length and part of day booked — morning, afternoon or full day. A full day books 480 minutes, the other two book 240.
Booking link	A mediator's public page showing their available dates and rates. Counsel books a mediation on it without an account.
Hold	A date blocked on a mediator's calendar without a booked case, placed for a named firm and given a duration. A two-day hold is released 48 hours after it was placed, to the hour. A hold given no duration is never released automatically.
Coupon	A named pricing override applied to a case — a flat negotiated rate, not a percentage discount. It also changes how the admin fee is charged.
Stripe Connect account	The mediator's own Stripe account. Invoices are raised on it and money settles to them directly.
Application fee	Scale's admin fee, taken on the Stripe invoice. Present whether or not it is shown to the client.
ODR mediator	A mediator on the online-dispute-resolution flow, which uses a different email set and a key-documents reminder in place of the brief reminder.
Ingested case	A case migrated in from another system. Flagged on the case, and excluded from every automated reminder because its history predates the platform.